Thank you for shopping with us! We hope you're delighted with your purchase. However, if you are not completely satisfied, we're here to help. Please review our refund policy below:
Return Eligibility:
- Items must be returned within 7 days of receipt.
- Garments must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Certain items, such as intimate apparel and swimwear, are non-returnable for hygiene reasons. Please check the product description for specific details.
- Items purchased during clearance or promotional sales are final and not eligible for refunds.
How to Return:
- To initiate a return, please contact our customer service team at support@treetex.pk
- Provide your order number and reason for return.
- We will provide you with a return authorization and instructions for sending the item back to us.
Return Shipping:
- You are responsible for the return shipping costs unless the item was received damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Process:
- Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Refunds will be processed to your original method of payment within 7-10 business days from receipt of the returned item.
- Shipping charges are non-refundable.
Exchanges:
- If you would like to exchange an item for a different size or color, please initiate a return and place a new order. The return policy for the exchanged item will be the same as for refunds.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately at support@treetex.pk with your order number and a photo of the item.
- We will arrange for a replacement or a full refund, including return shipping costs.
Contact Us:
- For any questions regarding our refund policy, please reach out to our customer service team at @treetexpk (instagram) or email us at support@treetex.pk
Thank you for shopping with us!